Electronic Journal of Polish Agricultural Universities (EJPAU) founded by all Polish Agriculture Universities presents original papers and review articles relevant to all aspects of agricultural sciences. It is target for persons working both in science and industry,regulatory agencies or teaching in agricultural sector. Covered by IFIS Publishing (Food Science and Technology Abstracts), ELSEVIER Science - Food Science and Technology Program, CAS USA (Chemical Abstracts), CABI Publishing UK and ALPSP (Association of Learned and Professional Society Publisher - full membership). Presented in the Master List of Thomson ISI.

Copyright © Wydawnictwo Akademii Rolniczej we Wroclawiu, ISSN 1505-0297

Idzik M. 2005. PERSPECTIVES OF RETAIL BANKING DEVELOPMENT IN POLAND, EJPAU 8(4), #13.
Available Online: http://www.ejpau.media.pl/volume8/issue4/abs-13.html

ABSTRACT

In this paper the author discusses the level of use of retail banking services in Poland, conditions of its development and reasons for not using banking services. Other factors evaluated were survey respondents’ level of knowledge of financial institutions, and reasons for their fears and satisfaction with bank services offered to individual consumers. In addition, the need for reduction of incidence of the financial exclusion phenomenon and not providing services to the poorer social stratum was investigated.

Key words: retail banking, financial exclusion, deposit accounts, credits, personal accounts, banks’ image, bank services.

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Marcin Idzik
Faculty of Economic Sciences, Warsaw University of Life Sciences – SGGW, Poland
161 Nowoursynowska Str.
02-787 Warsaw
Poland
email: marcin_idzik@sggw.pl

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Responses to this article, comments are invited and should be submitted within three months of the publication of the article. If accepted for publication, they will be published in the chapter headed 'Discussions' and hyperlinked to the article.

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