Electronic Journal of Polish Agricultural Universities (EJPAU) founded by all Polish Agriculture Universities presents original papers and review articles relevant to all aspects of agricultural sciences. It is target for persons working both in science and industry,regulatory agencies or teaching in agricultural sector. Covered by IFIS Publishing (Food Science and Technology Abstracts), ELSEVIER Science - Food Science and Technology Program, CAS USA (Chemical Abstracts), CABI Publishing UK and ALPSP (Association of Learned and Professional Society Publisher - full membership). Presented in the Master List of Thomson ISI.

Copyright © Wydawnictwo Akademii Rolniczej we Wroclawiu, ISSN 1505-0297

Parlińska M. , Górecka A. , Misiejuk M. 2012. TRANSPORTATION SERVICE SATISFACTION - CASE STUDY OF SHIPPING CONTRACTOR OF , EJPAU 15(3), #04.
Available Online: http://www.ejpau.media.pl/volume15/issue3/abs-04.html

ABSTRACT

Enterprises operating in the logistics services market are forced to solve many difficulties concerning this type of trading. First of all, it is crucial for them to determine the strategic and operational objectives, to maintain a competitive market. From the strategic point of view, the most important is to offer service on the highest level which allows to have the maximum revenue. The aim of this paper is to determine the level of clients satisfaction with the services provided by individual shipping company: "Raben Group Poland" which is the main shipping contractor of "Agro-Fish" – family company which products fish meal, fish oil and fodder. In the paper there are also point out the factors influencing this satisfaction. The research problem relates to customer service satisfaction and support evaluation of the system as a whole. The research was taken by the employer of Agro-Fish company in order to write master thesis, however it was not founding by the company.

Key words: transportation service, client satisfaction, shipping, customer service.

---

Maria Parlińska
Department of Economics of Agriculture and International Economic Relations, Faculty of Economic Sciences, Warsaw University of Life Sciences, Poland
166 Nowoursynowska Street
02-787 Warsaw
Poland
email: maria_parlinska@sggw.pl

Aleksandra Górecka
Faculty of Economic Sciences
Warsaw University of Life Sciences

email: aleksandra_gorecka@sggw.pl

Michał Misiejuk
Faculty of Economic Sciences
Warsaw University of Life Sciences

---

Responses to this article, comments are invited and should be submitted within three months of the publication of the article. If accepted for publication, they will be published in the chapter headed 'Discussions' and hyperlinked to the article.

---

Main  -  Issues  -  How to Submit  -  From the Publisher  -  Search  -  Subscription